Warranty & Return Policy | Wfaucet
Foshan DTE Sanitary Ware Co., Ltd (Wfaucet) warrants that all faucets and sanitary ware products manufactured and supplied under the Wfaucet brand are free from defects in materials and workmanship under normal use and installation conditions.
Disclaimer: The content on this page is provided for general informational purposes and does not constitute legal advice. It is based on common industry practices for B2B manufacturing websites. We strongly recommend having this content reviewed by a qualified legal professional to ensure compliance with applicable laws and regulations in your jurisdiction.
Policy Terms
Warranty Coverage
All Wfaucet products carry a standard warranty period of 12 months from the date of shipment, as documented on the commercial invoice. The warranty applies to defects in materials and workmanship under normal use and installation conditions.
Standard Warranty Period
12 Months from Date of Shipment
Coverage period begins on the shipment date as documented on the commercial invoice.
The warranty covers:
Manufacturing Defects
Casting voids, machining errors, or assembly faults that affect product function.
Surface Finish Failures
Premature peeling, blistering, or delamination of chrome, brushed nickel, matte black, PVD gold, or oil-rubbed bronze finishes under normal indoor use conditions.
Cartridge and Valve Failures
Internal valve or ceramic disc failures that occur within the warranty period under normal operating pressure (0.1–0.8 MPa).
Structural Defects
Cracks or fractures in the brass body that are attributable to manufacturing rather than installation error or misuse.
Exclusions
What the Warranty Does Not Cover
The following conditions are excluded from warranty coverage. Buyers should review these exclusions carefully before submitting a claim to ensure the reported issue falls within covered defect categories.
Claims submitted for conditions listed below will not be accepted under the standard warranty. If you are uncertain whether a defect qualifies, contact our team before initiating a formal claim.
Improper Installation
Damage caused by improper installation, including over-torquing of connections, incorrect thread engagement, or failure to follow supplied installation instructions.
Out-of-Range Water Pressure
Damage resulting from water pressure outside the rated operating range (above 0.8 MPa) or water hammer conditions.
Chemical or Abrasive Damage
Surface finish deterioration caused by exposure to harsh chemicals, abrasive cleaners, or environments outside normal residential or commercial indoor use.
Physical Impact or Misuse
Mechanical damage from physical impact, misuse, or unauthorized modification of the product.
Normal Wear on Consumables
Normal wear on consumable components — O-rings, aerator screens, hose washers — that degrade through regular use over time.
Unauthorized Disassembly or Repair
Products that have been disassembled, repaired, or modified by parties other than Wfaucet or its authorized representatives.
Non-Potable or Non-Standard Water Systems
Defects arising from installation in non-potable water systems or systems with water quality outside standard municipal supply parameters.
Quick Reference — Coverage vs. Exclusion
Covered
- Manufacturing defects in casting, machining, assembly
- Finish failures (peeling, blistering, delamination)
- Valve/cartridge failures at 0.1–0.8 MPa
- Brass body cracks from manufacturing origin
Not Covered
- Installation errors or over-torquing
- Pressure above 0.8 MPa or water hammer
- Chemical/abrasive finish damage
- Consumable wear (O-rings, aerators, washers)
- Unauthorized repair or modification
Warranty Process
How to Submit a Warranty Claim
All warranty claims must be submitted in writing within the warranty period. Follow the steps below to initiate a claim and ensure prompt processing.
Contact Us by Email
Send your claim to julie@wfaucet.com with the subject line:
Warranty Claim — [Your Order Number]
Provide Required Documentation
Your claim must include all of the following to be processed without delay:
- Original order number and commercial invoice date
- Description of the defect, including the affected product SKU
- Photographs or video clearly showing the defect
- Quantity of affected units
Retain the Defective Units
Do not dispose of claimed products until Wfaucet has reviewed the claim and confirmed the resolution path. Disposal before confirmation may void the claim.
Await Our Response
We will acknowledge receipt within 3 business days and provide a resolution determination within 10 business days of receiving complete documentation.
Response Timeline
Claim Submitted
Email received at julie@wfaucet.com with complete documentation
Acknowledgement
Receipt confirmed within 3 business days of submission
Resolution Determination
Full resolution decision provided within 10 business days of complete documentation received
Incomplete Claims
Claims missing an order reference, photographic evidence, or a defect description will be returned for additional information before processing begins. Providing complete documentation upfront avoids delays.
Resolution Options
Warranty Remedies
Upon confirmation of a valid warranty claim, Wfaucet will offer one of the following remedies at our discretion, based on the nature and scale of the defect.
Replacement Units
Defective units replaced and shipped with your next order or as a standalone shipment, depending on quantity and urgency.
Credit Note
A credit applied against a future order, equivalent to the invoiced value of the confirmed defective units.
Partial Refund
For claims where replacement is not practical, a partial refund proportional to the confirmed defective quantity.
Scope of Warranty Remedies
Not Covered
- Installation labor costs
- Project delays arising from product defects
- Downstream customer claims
- Consequential or indirect costs of any kind
Remedy Limit
Warranty remedies are limited to the invoiced value of the confirmed defective units. The remedy type — replacement, credit, or partial refund — is determined by Wfaucet based on the nature and scale of the defect.
In Practice
Most warranty claims we receive involve surface finish issues on a small percentage of units in a batch — typically isolated to a specific production run. When that happens, we identify the root cause, replace the affected units, and apply the corrective action to subsequent production. We keep records of every claim by batch number.
Policy Terms
Return Policy
Returns are accepted under specific, documented conditions. Review the criteria below before initiating a request.
Authorized Returns
Returns are accepted only for:
-
Confirmed warranty defects
As described in the warranty terms above, following the warranty claim process.
-
Shipping errors
Incorrect SKUs, quantities, or specifications shipped due to Wfaucet's error, documented against the original purchase order.
-
Goods damaged in transit
Where damage is documented at the time of delivery and reported within 7 days of container receipt.
Returns Not Accepted
The following do not qualify:
-
Change of mind or market condition changes after order confirmation
-
Overstock resulting from the buyer's own demand forecasting
-
Products that have been installed, used, or altered in any way
-
Custom OEM/ODM products manufactured to buyer-specified designs or configurations — these are produced to order and cannot be returned unless they fail to meet the agreed specification
Return Authorization Process
Important
No goods should be returned to Wfaucet without a written Return Merchandise Authorization (RMA) issued by our team. Unauthorized returns will not be accepted at our facility.
Submit Request
Email julie@wfaucet.com with your order number, the reason for return, and supporting documentation — photos, delivery records, or packing list discrepancies as applicable.
Review Period
Wfaucet will review the request and respond within 5 business days.
RMA Issued
If the return is approved, we will issue an RMA number and provide return shipping instructions.
Freight Costs
Return freight costs are the buyer's responsibility unless the return is due to Wfaucet's shipping error or a confirmed manufacturing defect.
Return Condition Requirements
Returned goods must be:
Original Packaging
In original, undamaged packaging where possible.
RMA Number Marked
Accompanied by the RMA number on the outer carton.
Trackable Freight
Shipped using a trackable freight method. Wfaucet is not responsible for returns lost in transit without tracking documentation.
Custom Manufacturing
OEM and ODM Orders
Custom products manufactured to buyer-provided specifications or designs are subject to modified terms. These terms protect both parties and are applied consistently across all custom production runs.
Pre-Production Sample Approval
Pre-production samples must be approved in writing by the buyer before mass production begins.
Written sample approval constitutes acceptance of the specification and design. This is the binding reference point for all subsequent production quality assessments.
Post-Approval Defects
If mass production units deviate from the approved sample specification, Wfaucet will remedy the deviation at our cost.
Deviations within agreed tolerances do not constitute defects. Tolerance ranges are established during the pre-production review and documented in the sample approval record.
Buyer-Specified Materials or Components
If the buyer specifies particular materials, components, or suppliers that Wfaucet has flagged as potentially problematic, Wfaucet's warranty liability for failures attributable to those specifications is limited.
Specification concerns are flagged in writing during the pre-production review. If a concern is noted and the buyer proceeds, that decision is documented — it protects both sides.
How the Pre-Production Review Works in Practice
We flag specification concerns in writing during the pre-production review. If we've noted a concern and the buyer proceeds, that's documented. This process is designed to surface potential issues before production begins — not to limit recourse after the fact, but to give both parties a clear, shared record of what was agreed and what was flagged. Buyers who engage actively in the sample approval stage consistently see fewer post-production disputes.
Policy Terms
Limitation of Liability
Wfaucet's total liability under this warranty and return policy is limited to the invoiced value of the goods in question. The following categories of loss or cost fall outside the scope of our liability.
Indirect & Consequential Damages
Indirect, consequential, or incidental damages arising from product defects or non-conformance are not covered.
Loss of Profit or Revenue
Loss of profit, revenue, or business opportunity resulting from delayed shipment, product defect, or return processing is excluded.
Installation & Removal Costs
Costs of installation, removal, or reinstallation of goods — whether defective or replaced — are not reimbursable under this policy.
Third-Party Claims
Claims made against the buyer by their own customers or downstream parties are outside the scope of Wfaucet's liability.
This limitation applies to the fullest extent permitted by applicable law. Buyers operating in jurisdictions with mandatory statutory protections should consult local legal counsel regarding any rights that may apply beyond these terms.
Legal Framework
Governing Terms
These warranty and return terms apply to all orders placed with Foshan DTE Sanitary Ware Co., Ltd. The following outlines how disputes are handled and how conflicting contract terms are resolved.
Dispute Resolution Process
Direct Negotiation
In the event of a dispute, the parties will first attempt resolution through direct negotiation between the buyer and Wfaucet's commercial team.
Judicial Jurisdiction
If negotiation does not resolve the matter, disputes are subject to the jurisdiction of the courts of Foshan City, Guangdong Province, China, unless otherwise agreed in a separate written purchase agreement between the parties.
Conflicting Contract Terms
Where a buyer's purchase order or contract contains terms that conflict with these policies, the terms of the signed purchase agreement take precedence.
Precedence Order
Signed purchase agreement — highest authority
These warranty & return policy terms — default baseline
Issuing Entity
Foshan DTE Sanitary Ware Co., Ltd.
Foshan City, Guangdong Province, China
Default Jurisdiction
Courts of Foshan City, Guangdong Province, China — unless a separate written purchase agreement specifies an alternative jurisdiction.
Scope of Application
These terms apply to all orders placed with Foshan DTE Sanitary Ware Co., Ltd. under the Wfaucet brand.
Contact for Warranty and Return Inquiries
For all warranty claims, return requests, or questions about these terms, reach our team through any of the channels below. We acknowledge email inquiries within 3 business days. For urgent matters involving time-sensitive shipments or project deadlines, WhatsApp is the fastest channel.
General Inquiries
julie@wfaucet.comAcknowledged within 3 business days. Suitable for non-urgent claims and documentation submissions.
Fastest Channel
+86 18145781319Recommended for urgent matters involving time-sensitive shipments or active project deadlines.
Address
Factory Location
Block A, Jinsha Smart Manufacturing Park,No. 88 Xilian East Road, Danzao Town,
Nanhai District, Foshan City,
Guangdong Province, China
Zip Code: 528216
Response Time Guide
Which Channel Should You Use?
Choose the right contact method based on your urgency and the nature of your inquiry.
Urgent — Use WhatsApp
Time-sensitive shipments, active project deadlines, or situations requiring same-day coordination.
Standard — Use Email
Warranty claims, return requests, documentation, and general policy questions. Acknowledged within 3 business days.
Direct — Use Phone
Complex technical discussions or situations where written communication is insufficient.
Last updated: 2026-05-10